Inside this page, you will find a list of troubleshooting resources that you can use to find the solutions to your issue.

We want you to be as resourceful as possible, but sometimes you just feel a little stuck and especially for our newer members, not sure where to start.

Modules Not Opening / Videos Not Playing

If you're having any technical issues with your videos or modules not opening, please try the following things:-

1. Log out and back in again

2. Clear cookies and cache

3. Try a different browser

4. If it still persists, support has got your back! Submit a ticket to support.

Have a Question?

Our VIP Facebook group will become your best friend as it is filled with amazing content from other members asking those same questions you might have, great successes shared, how they overcame an issue. Get used to using the group.

1. Use the search feature in the Facebook group and try typing in your question or a few words that relate for example: "likes campaign" "business manager". 

You will get lots of other posts of similar questions being answered which is the most effective way to find your help.

There is a video pinned in the VIP group as an announcement with a tutorial on how to do this

2. Technical questions, billing questions, login issues etc

Please contact Support. Go to your back office - myelitehub.com

In the top, right corner is a link to submit a Support ticket

How to use Zoom for my VIP Coaching Calls

To help you prepare for your VIP coaching calls, here is a quick tutorial for how to share your screen and use the main functions of Zoom if you aren't familiar with it.